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Conditions of Use

calroig.com

Our company puts at your disposal a new online shopping service that will allow you to buy our products from your computer.
In addition, you can enjoy promotions and special offers, designed exclusively for you.

Next, we invite you to review the general conditions that regulate the purchase of our company’s products through this web page. The use of this website constitutes your agreement and acceptance of these general conditions. If you have any questions about them, please contact our Customer Service at info@calroig.com

The following conditions regulate the sale of the products presented on this website by the company:

  • Social Name: Cal Roig – calroig.com
  • Adress: Carrer de la Germandat,13, 08734 Moja, Olèrdòla, Barcelona (Spain)
  • Phone:< a href=”tel:+ 34 93 896 94 32″>tel:+ 34 93 896 94 32
  • Email:info@calroig.com

Web Content Property

All illustrations, designs, icons, graphics, photographs, images and any other element that form part of the website are the exclusive property of our company.

The copying or use of these elements does not imply the transfer of any right over them. In this sense, the reproduction, publication, transmission, modification or distribution by any means of the configurator elements (software included) of this web page is expressly not allowed.

Contact

For any kind of doubt, question or suggestion, you can send your comments by email or by mail to:

Schedule

Moday to Friday: Mornings from 8.00h to 13.00h and afternoons from 15.00h to 18.00h
Saturday and Sunday Closed.

Personal Data Protection

To visit our website, it is not necessary to provide any personal information. However, if you want to make a purchase, you must fill out the data collection form to be able to process your request. Only you are responsible for the accuracy of the data provided.

The data provided by you will become part of a file, which is responsible for our company as we inform you at the bottom of the form, you can exercise your rights of access, cancellation, opposition and rectification of the data by contacting us.

Cookies.

We use them to obtain non-personal information on a global scale; Thanks to her we can improve this web page.

You are responsible for the use of your password and login. We recommend keeping your password secret and closing the search engine after your visit. You should know that our company will never ask for your password and / or phone by mail.

Exclusion of responsibility

Any information related to our company that could be found or distributed on Websites, emails, forums or similar, will only be considered true if it is included or has been included in this website.
The user admits knowing the existence in the network of viruses, worms and other harmful elements. It corresponds to the user, the availability of adequate tools for the detection and disinfection of the same, without our company being responsible for the damages produced in the user’s equipment during their access to the website.

Access to the portal, requires services and supplies by other service providers of the information society, reliability, quality, continuity and operation is beyond the control of our company. Therefore, the services provided through the portal may be suspended, canceled or inaccessible at any time, without our being able to answer for it.

The holders of the cards used to make the purchases will be responsible for the transactions made on the website.
Our company is not responsible for damages or losses of any kind produced in the user for disconnections in telecommunications networks.
It is prohibited to use any of the contents and services of this website for illicit or harmful purposes to the rights and interests of our company, third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of the portal.

Purchase procedure

The items that you wish to purchase should be selected and added to the shopping bag by clicking on the corresponding icon. The shopping bag will contain the reference of the selected item and the price in euros (including taxes).

ATENTION: The price expressed does not contain transportation since the rates vary depending on the country of destination. The order form will request the personal data that will be incorporated into our database in order to process the order and facilitate the realization of new purchases. You will be able to access your personal data and the information of all your orders. Remember that personal data must be indicated with complete accuracy to avoid confusion or incidents in the shipment of the item (s) purchased. In addition, in case you request it, you will receive by mail and / or email information and publications related to calroig.com

Once the purchase order is completed, a summary will be presented identifying the purchased item, its total price (transportation and taxes included) and the shipping data. The order must be confirmed by clicking on the “Accept Buy” button. Purchases will be paid by credit or debit card. Or by bank transfer Other forms of payment will not be accepted. For payments by credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data reported is correct.

Once the transaction has been confirmed, the order number will be communicated through the website itself so that it can be tracked at all times. Likewise, an email message will be sent, with a description of the order and the personal data that have been communicated. Failure to receive this message may be due to a temporary communication problem in the network or a typing error in the email address communicated.

In both cases, it is advisable to contact our company. At the time of the issuance of the order.

Currency and taxes

The prices on this website are shown in euros. Cal Roig – calroig.com
,our company will apply the VAT and any other tax that was applicable and will be valid at all times.
Once the purchase order is completed, and before making the payment of the order, a final summary will be presented identifying the item (s) acquired and its total price (taxes and transportation included).

Payment method and Securitu

With the aim of giving maximum security to the payment system, our company uses secure payment systems from leading financial entities in electronic commerce. In this sense, the confidential data of the payment are transmitted directly and in an encrypted form (SSL) to the corresponding financial entity.

With the aim of collaborating in the prevention of fraud through the Internet, our company reserves the right to verify the personal data provided by the customer and adopt the measures it deems appropriate (including cancellation of the order) so that the merchandise acquired is delivered in accordance with the data contained in the order.

Transportation

  • The transportation of the items purchased in our company, will be made through a courier company and will be delivered within approximately 3 to 7 business days. To avoid incidences in the delivery (erroneous addresses, inability to find someone at home, etc.), it is essential to fill out the corresponding form correctly, being advisable to fill in the box relating to the contact telephone number.
  • The transport price is calculated based on the country of destination and the items purchased.
  • The exact price of the transport will be calculated by including each item in the shopping bag and will appear on the page that summarizes the purchase before the confirmation of the order by “Accept Purchase” and before the introduction of the credit card information or debit card.
  • It will not be possible to send orders to military bases or post office boxes.
  • Shipping costs can be modified at any time without prior notice. This change will be applicable from the moment the modification is included in the help pages and the contract published on this web page. In any case, those shipping costs that appear at the time of placing the order will be valid.

Changes and / or refunds for the European Union

If after receiving the purchase is not satisfied, our company allows its exchange or return within a period of fourteen (14) days, from the date of receipt provided the product has not been used, unsealed or damaged. Thus, our company can not accept changes or returns of damaged or used products or without their original packaging, provided it is not a manufacturing defect or the product is in poor condition.

To make a return change you must fill out the form on the web indicated for this purpose.

The change or return can be done by mail (we advise making the shipment by registered mail or with acknowledgment of receipt) to: Changes and / or refunds for the European Union

Changes and / or returns by mail

The return for refund of purchased products may be made by ordinary mail. All returns must be made in its original packaging and with the return form duly completed.
Once the product (s) has been received, our company will verify the indicated defect and proceed to send the product in substitution, as well as request the corresponding credit entity to proceed to retract the charge to the credit card used if it has been requested. the refund for reimbursement. The shipping costs of the products, which are desired to be exchanged or returned, by mail or courier will be paid by the customer and in no case, our company will accept returns sent to postage due.

In the case of returns made by mail, we advise making the shipment by certified mail or with acknowledgment of receipt.
In case our company has mistakenly sent an item different from the one requested or the quality of the item sent is not adequate, our company, once checked the error or defect, will pay the proportional part of the shipping costs (one way and return) corresponding to the defective product upon request to the customer to prove the costs of the return shipment.

Schedule

In Cal Roig – calroig.com
you can make purchases during the 24 Hours of the day 7 days a week, all year round.
Law and competent jurisdiction.